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COVID-19 testing at Amazon

The health and safety of our employees is our number one priority. As we have throughout the COVID-19 pandemic, we continue to adjust our response to align with:

  • The guidance from public health authorities
  • The advice of our own medical experts

Free COVID-19 testing is now widely available. Our employees have many options. These include through health providers and community-based testing sites. Visit Community-based testing sites for COVID-19 for more details. 

Blue and white badge employees can call the Medical Advice Line at 1-888-434-9473, available 24 hours, 7 days a week, for help to locate free, local COVID-19 vaccination and testing services. For details on vaccination options, visit COVID-19 vaccine - US.

Employee testing is available through Amazon where required by state or local law. If you are a California resident, you can continue to use at-home testing. If you have participated in at-home testing through Amazon, you will receive your results within 24 hours of the lab receiving your kit, via text and email. Here is what you need to know about your results.

 

I received a...

 

A negative test result means that the virus that causes COVID-19 was not found in your sample. However, it is possible for this test to give a negative result that is incorrect (false negative) in some people with COVID-19. This means that you could possibly still have COVID-19 even though the test result is negative.

If you have any questions, consult your healthcare provider who will consider the test result together with all other aspects of your medical history (such as symptoms, possible exposures, and geographical location of places you have recently traveled) in deciding how to care for you. It is important that you work with your healthcare provider to help you understand the next steps you should take.

 

A positive result means that the virus was detected in your sample. If you have a positive test result, it is very likely that you have COVID-19. There is a very small chance, however, that this test can give a positive result that is wrong (a false positive result).  

If you received a positive result, do not come to work for one week (7 calendar days), or the amount of days established by state or local guidelines. You should consult your healthcare provider to determine the best course of treatment, based on the test results along with medical history and your symptoms.

You also may receive a call from your local Department of Health. Comply with their requests to help prevent the spread of infection in your community.

We have several things in place to support you

  • Your time is covered. You will automatically receive up to one week (7 calendar days) of time off, or the amount of days established by state or local guidelines, starting with the day you received your results. 
  • Have medical questions? The Medical Advice Line is available to you, for free, 24 hours, 7 days a week, at 1-888-434-9473 to answer your questions and help you find medical care anytime. Call them at 1-888-434-9473.
  • Have other questions? Contact Amazon's COVID Resource Center at 1-855-361-3804.

 

Tests are unable to be processed for a variety of reasons, and commonly occur when insufficient samples or tests that were not properly sealed are attempted to be processed. Re-test on your next available opportunity.

 

Testing forms for review

You may be asked to review forms at the time of testing. For your convenience, find links to these forms below:


Frequently asked questions


If I received a positive result, how will I receive my excused time off?

Employees who receive a positive test result through a third party should report their result via the self-service DLS Portal, which is available via A to Z under "Resources". Employees can use it to submit, update, or check on the status of a COVID-19-related leave request. This time off is unpaid unless otherwise indicated by state specific regulations.

Note that time off will be processed automatically for employees in California who test through an Amazon-sponsored at-home test. This time off is unpaid unless otherwise indicated by state specific regulations. 

 

I am nervous about Amazon sharing too much of my personal information with the government.

We share test results reported to us and other information with state and local health authorities to support their public health efforts to slow the spread of COVID-19. This is part of our obligation to the community and the health of our employees. We consider the privacy of this information a top priority.

 

What if I have been in close contact with someone who tests positive? 

If you have been in close contact with someone with a positive confirmed case, we will reach out to you proactively so that you can quarantine yourself for 7 days since the last time you were on-site, or the amount of days established by state or local guidelines. All employees who have been in quarantine due to COVID-19 will receive 7 days of unpaid time off, or the amount established by state or local guidelines, and will not be able to return to the site during that period.

If you are fully vaccinated, note the following CDC guidance:

  1. If you have been in close contact with someone who has tested positive for COVID-19 and you are asymptomatic, you are not required to quarantine as long as your vaccine status has been verified in A to Z. However, you still need to monitor for any COVID-19 symptoms for the 7 days following the date of exposure, or the amount of days established by state or local guidelines. Additionally, a COVID-19 test is recommended after the close contact, per state or local guidelines.
  2. If you have been in close contact with someone who has tested positive for COVID-19 and you are symptomatic, you are required to quarantine. 
  3. All employees, regardless of vaccination status, must comply with all applicable COVID-19 requirements, including:
    • Social distancing
    • Symptom check
    • Temperature screening
    • Cleaning
    • Hygiene
    • Personal protective equipment (PPE)

 

If I have a positive test result, can I return to work earlier?

No. You may only return to work after you have completed the required isolation duration specified by Amazon, a local health authority, or applicable law or requirement. The isolation duration may not be less than one week (7 calendar days) from symptom onset, unless the Operations leadership (OLT) has granted an exception.

Note that loss of taste and smell may persist for weeks or months after recovery and should not delay the end of isolation.

If you need additional time off to recover, access the Disability and Leave Services (DLS) portal from A to Z:

  1. Sign in to A to Z.
  2. From the bottom of the page, click Resources under NEED HELP? 
  3. Click Leave of Absence, Accommodation, and Report Covid-19.
  4. Click Self > COVID-19.

You can also contact the DLS team (Monday–Friday, 5 a.m.–8 p.m. PST) at 1-888-892-7180.

 

What do I do if I think I have COVID-19, but haven't been tested?

If you think you have COVID-19, stay home and seek medical assistance as needed. Common symptoms of COVID-19 are fever (100.4°F or higher), new cough, shortness of breath, difficulty breathing, chills, muscle pain, and loss of taste or smell.

The Medical Advice Line is also available to you, 24 hours, 7 days a week, to answer your questions and help you find medical care anytime. Call them at 1-888-434-9473

For leave options, go to the Disability and Leave Services (DLS) portal. You can access it  from A to Z:

  1. Sign in to A to Z.
  2. From the bottom of the page, click Resources under NEED HELP? 
  3. Click Leave of Absence, Accommodation, and Report Covid-19.
  4. Click Self > COVID-19.

You can also contact the DLS team (Monday–Friday, 5 a.m.–8 p.m. PST) at 1-888-892-7180.

 

What if I need additional help for me or my family?

Counseling and counseling referrals are available for all Amazon employees through Resources for Living, an enhanced Employee Assistance Program (EAP), at 1-833-721-2323. It’s free, confidential, and available 24 hours a day, 7 days a week, to all Amazon employees, their families, and household members.

Additionally, this digital toolkit offers guidance on how to remain healthy and deal with the emotional impacts of COVID-19.